8.13.0 Safe to install
Elevate Customer Engagement with Shopify Inbox
Shopify Inbox offers a seamless communication platform for merchants to connect with customers, though it falls short on advanced features and customization options.
Shopify Inbox is a valuable tool for businesses looking to enhance customer communication and boost sales. Its chat functionality allows for seamless interactions with customers, ultimately resulting in faster sales closures and stronger customer relationships.
One of the noteworthy features of Shopify Inbox is its ability to facilitate selling through chat. In fact, approximately 70% of conversations on this platform involve customers who are in the process of making a purchasing decision.
Here are some key benefits of using Shopify Inbox:
- Efficiently manage customer conversations from both your online store chat and Shop app.
- Easily send product details, discounts, and new orders directly within chats, making it convenient for customers to complete their purchases.
- Automate messages and continue conversations via email, minimizing the need for real-time responses.
- Stay informed when customers add or remove items from their shopping carts.
- Assign chats to your staff and team members to effectively cater to customer inquiries and scale your customer support.
In addition, customers can reach out to businesses using the Shop app, providing a seamless contact point between businesses and their clients.
If you require any assistance or have further inquiries, feel free to visit the Shopify Help Center for around-the-clock support at help.shopify.com.
We value your feedback on Shopify Inbox. We appreciate it if you could take a few moments to leave a review and let us know what you think of our service. Thank you for choosing Shopify Inbox on iOS.
Overview
Shopify Inbox is a Freeware software in the category Business developed by Shopify Inc..
The latest version of Shopify Inbox is 8.13.0, released on 05/02/2024. It was initially added to our database on 09/21/2023.
Shopify Inbox runs on the following operating systems: Android/iOS.
Users of Shopify Inbox gave it a rating of 5 out of 5 stars.
Pros
- User-friendly interface made for quick setup and easy navigation.
- Integrates seamlessly with Shopify stores, allowing direct messaging with customers from multiple channels.
- Supports automated responses to common customer inquiries, saving time for store owners.
- Offers customizable templates for responses to maintain brand voice.
- Features analytics tools to monitor customer interactions and response times, helping improve customer service.
Cons
- Limited functionality compared to more comprehensive CRM systems.
- Integration may require additional setup for non-Shopify channels (e.g., social media vs. direct website chat).
- Some users report issues with the mobile app's performance and stability.
- Pricing may be a concern for very small businesses or startups compared to free alternatives.
- Support resources may not be as extensive as larger customer support platforms.
FAQ
What is Shopify Inbox?
Shopify Inbox is a messaging app designed for Shopify merchants to manage customer conversations and provide support across multiple channels, including online store messages, social media, and email.
How can I access Shopify Inbox?
You can access Shopify Inbox through the Shopify admin or by downloading the mobile app from the App Store or Google Play.
Is Shopify Inbox free to use?
Yes, Shopify Inbox is available for free to all Shopify merchants.
Can I integrate Shopify Inbox with other tools?
Yes, Shopify Inbox integrates with various tools such as Facebook Messenger, Instagram, and email services to streamline customer communication.
Can I use Shopify Inbox on my mobile device?
Yes, Shopify Inbox has a mobile app available for both iOS and Android devices.
Does Shopify Inbox support chatbots?
Yes, Shopify Inbox supports chatbots that can help automate responses to frequently asked questions.
How does Shopify Inbox help with customer support?
Shopify Inbox allows merchants to respond to customer inquiries quickly, provides tools for organizing conversations, and enables chat history tracking for better service.
Can I customize automated replies in Shopify Inbox?
Yes, you can customize automated replies to suit your brand voice and provide appropriate responses to common customer questions.
Is there a limit to the number of conversations I can have in Shopify Inbox?
No, there is no limit on the number of conversations you can manage within Shopify Inbox.
What metrics does Shopify Inbox provide for monitoring performance?
Shopify Inbox provides metrics such as response time, conversation volume, and customer satisfaction ratings to help you monitor and improve support performance.
Boris Weber
I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.
Latest Reviews by Boris Weber
Screenshots (Click to view larger)
Related products
AllMart - Local Marketplace
Easy pickup ordering and delivery available throughout Antigua and Barbuda! AllMart provides access to a diverse array of local vendors, including restaurants, grocery stores, and retailers.
Buffer: Social Media Scheduler
Streamline Your Social Media Strategy with BufferBusiness Essentials
Streamline Your Business Operations with Business Essentials by TVG-Verlag
Ecwid Ecommerce
Ecwid Ecommerce: Your Shop, Your Way
Etsy Seller: Manage Your Shop
The Etsy Seller app is a powerful tool for managing your shop while on the go. With its comprehensive range of features, it offers everything you need for seamless customer communication, efficient listing creation and editing, real-time …
GetResponse
Streamline Your Email Marketing with GetResponse
GotPrint
GotPrint.com introduces an app designed to streamline the browsing and ordering process for your favorite products. Key Features Browse Products: Easily shop for prints with a comprehensive selection of product options, paper …
HubSpot CRM: Grow better
Transform Your Sales with HubSpot CRM
Klaviyo - K:LDN
The Klaviyo k:LDN app provides a comprehensive platform for attendees, allowing for efficient ticket access, track registration, and networking opportunities with peers.
Mailchimp Email Marketing
Boost Your Marketing Game with Mailchimp
Mysocial | Influencer Manager
Streamlining Influencer Management with Mysocial
Pro Affiliates
Your preferred affiliate programs are now available on mobile as well. Follow these three simple steps to begin earning: Log In or Create a new Account Connect with your favorite store Share links and earn money on successful sales …
Redbubble
Unleash Your Creativity with Redbubble: A Marketplace Like No Other
Ripl: Social Media Marketing
Boost Your Social Media Game with Ripl
Vepaar
Vepaar, formerly known as WhatsHash, is an app designed to help manage your business seamlessly on WhatsApp. With Vepaar, you can easily launch your online store or digital dukaan and start selling your products through WhatsApp.
Wix - Website Builder
Wix: The Ultimate Toolkit for Building Stunning Websites
Wix Owner - Website Builder
Create Stunning Websites with Ease Using Wix Owner
WooCommerce
Experience the convenience of managing your business anytime, anywhere with the WooCommerce Mobile App. This powerful tool allows you to effortlessly add products, create orders, accept payments, and stay updated on sales and statistics in …Latest Updates
SIW - System Information for Windows 2014.1.30
Get Detailed System Information with SIW
Clean Space 708
Enhance Your System's Performance with Clean Space
Microsoft Edge WebView2 Runtime 135.0.3179.54
Enhance your web app with Microsoft Edge WebView2 Runtime!
Syncthing 1.29.5
Powerful Peer-to-Peer File Synchronization with SyncthingPinta 3.0
Pinta: A Lightweight Painting Tool for EveryoneLatest News
Latest Reviews
 |
Sudoku ~ Classic Puzzle Game
Master the Classics with Sudoku ~ Classic Puzzle Game |
 |
Learn American English –Mondly
Master American English with Fun and Engaging Lessons |
 |
Sudoku - Classic Puzzle Game
Unlock Your Mind with Sudoku - Classic Puzzle Game |
 |
New Baby Pet Kitten Cat Games
Engaging Adventures for Young Cat Lovers |
 |
Sudoku Classic -Offline Puzzle
Engaging Offline Sudoku Experience |
 |
Games for Kids 4-5 Years Old
Engaging and Fun Learning Experience for Young Kids |
 |
UpdateStar Premium Edition
Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition! |
 |
Microsoft Visual C++ 2015 Redistributable Package
Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package! |
 |
Microsoft Edge
A New Standard in Web Browsing |
 |
Google Chrome
Fast and Versatile Web Browser |
 |
Microsoft Visual C++ 2010 Redistributable
Essential Component for Running Visual C++ Applications |
 |
Microsoft Update Health Tools
Microsoft Update Health Tools: Ensure Your System is Always Up-to-Date! |
